Frequently Asked Questions

BlueCross BlueShield has served North Carolina for over 80 years. Nearly one in three North Carolinians receives health insurance coverage from BlueCross NC. Medicare contracts apply for BlueCross NC enrollment. A PPO, HMO, and PDP are available.

A Blue Medicare Supplement is not associated with the federal Medicare program. Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, is a registered trademark for the symbols Blue Cross, Blue Shield, and Cross and Shield. The Blue Cross Blue Shield Association licenses Blue Cross, NC.Blue-Cross-Blue-Shield-NC

Blue Cross and Blue Shield of North Carolina Senior Health DBA Blue Cross and Blue Shield of North Carolina is a D-SNP plan with Medicare and Medicaid contracts. Blue Cross and Blue Shield of North Carolina Senior Health enroll based on contract renewal.

Frequently Asked Questions

Do I need to carry my ID card with me at all times?

The ID card states: “I am a member of Blue Cross NC.” It must be presented when you visit an emergency room, urgent care center, or health care professional.

How and when can I contact my health plan?

The Blue Connect customer service number is 1-877-258-3344 between 8:00 a.m. and 7:00 p.m. every Monday through Friday. The benefits summary shows your copay, coinsurance, deductible, and payment. Request two new ID cards. Review your claim status.

How often can I change benefit plans?

There may be an open enrollment period or an annual enrollment period. In addition to open enrollment, your group may hold an annual enrollment period. For more information, contact your Group Administrator.

Can you use BCBS NC out of state?

The Blue Card Program provides access to participating providers in and outside the state of North Carolina, with in-network benefits.

How do I submit a claim to Blue Cross Blue Shield North Carolina?

For prescription drug, dental, and international claim forms, visit or call the toll-free number on your ID card.


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