Customer Support

Throughout its history, Blue Cross NC Foundation has invested more than $143 million in community and organization projects. Since 2011, Blue Cross employees have donated $6.9 million to charitable causes, including 116,000 volunteer hours. For over a century, Blue Cross NC has strived to make healthcare better, simpler, and more affordable throughout our state.Blue-Cross-Blue-Shield-NC

BCBSNC has remained largely unchanged; its strategies and priorities have shifted over time as we have gained more knowledge about the organization and what’s happening around them. Moreover, BCBS NC is committed to giving voice to people at the local level and meeting communities where they live.

Customer Support At Blue Cross Blue Shield

The Customer Service department at Blue Cross NC can be reached at 1-877-258-3334 from 8 a.m. to 7 p.m., Monday through Friday. To access and change member information without calling Customer Service, visit Blue Connect.

Online or Mobile

There is a lot of information available about what your insurance plan covers; you can check your claims; obtain ID cards; find a doctor, drug, or facility; and compare treatment costs with other plans.


The Blue Cross and Blue Shield of North Carolina would like to give you information about your health insurance plan, how to cancel it, and how to access Blue Connect. Click here to sign up to receive Healthy Blue emails from Blue Cross and Blue Shield of North Carolina.

Hearing- or Speech-Impaired

Please contact 1-800-442-7028/TTY users dial 711, whichever is more convenient for you. You will be required to identify with the appropriate Customer Service department to receive assistance from them.

Blue Cross NC Centers

If you need assistance with your Blue Cross NC plan, you can make an appointment with our team by purchasing a plan to help understand your benefits. We have three locations – Charlotte, Raleigh, and Boone – and more are coming soon.